The Small Print
Refunds and Returns
All sales are final. Everything here is worn to order especially for you, your pair, your wear length, your requests, so once an order is complete, it can't be returned or exchanged. That said, I'm not unreasonable: there are ways to change your order or get a refund before it ships, and they're all laid out in the Cancellations section below. If something's not right, talk to me before anything else.
Cancellations / Changing your mind
Want to change your order? That's fine, even after the wear has started. Switch the wear length, add or remove extras, whatever you need, just message me. Bear in mind that changes mid-wear can reset the clock or add to it, so your parcel will take longer to reach you, and any price difference gets settled before I carry on.
If you want to cancel the whole order, here's the deal:
- Within 24 hours: full refund, 100%
- Within 48 hours: 70% refund
- Within 72 hours: 50% refund
- After 72 hours: no refund
Delivery times
Your item ships after the wear period you chose, so a 2 week wear means roughly 2 weeks plus postage time.
Shipping and lost parcels
Everything ships tracked in plain, discreet packaging with nothing on the outside hinting at what's inside. If tracking shows your parcel is lost, get in touch and I'll raise a claim with Royal Mail and sort a replacement wear or refund with you. If tracking shows delivered, I'm afraid that counts as delivered.
International orders
Ordering from outside the UK is welcome. Any customs charges, import duties or taxes on arrival are yours to cover, and international post can be slow, so patience is part of the deal.
Wrong items
If something arrives that isn't what you ordered, message me within 48 hours with a photo and I'll make it right.
And lastly...
This is a one-person shop and I'd rather fix a problem than argue about it, so if something's wrong, just talk to me first.
If you have any questions, I am always available via Insta @twinksocks2
Thanks for being a part of my stinky socks community!
T S x